Frequently Asked Questions

Answers to our most Frequently Asked Questions

How much does shipping cost? 

Shipping costs will vary depending on the type and quantity of items in your order. To calculate your shipping costs, please add the items to your cart and proceed as though you were completing a check out. The system will review your items and address, and provide you with shipping rates. You can select the option to best fit your needs before proceeding with checkout.

 

When Will I Receive My Refund After I Return The Goods? 

Once we receive your return to our warehouse, it takes about 48 hours to process the return. Once the process is complete, your refund will be issued. You will be notified by email through PayPal of the refund. Credit card refunds will appear on your statement in about 5 days depending on your bank.

 

I Received A Damaged Item. What Happens Next?

Email us at sales@monarchrainchains.com to let us know you received a damaged item. Please keep the original packing material and send us a photo if possible.  Have your order number ready so our team can work to resolve this matter quickly and efficiently as possible. 

 

May I Cancel or Modify and Order?

We offer same day shipping on all orders received by 1 pm PST. Orders received after 1 pm ship out the following day. 

 

Do You Have A Showroom or Store Where I Can See The Item(s) in Person?

We do not have a brick and mortar store or a showroom. All items ship from a warehouse.

 

I Received a Rain Chain as a Gift But It Does Not Work For My Home. Can I Exchange It?

You may return the item if unused and exchange it for another of equal value. You will need to pay the difference if exchanged item exceeds the value of the return item and pay for the shipping fee.

 

Is Shipping Free?

We offer free shipping on qualifying orders of $150 to states within the contiguous U.S., excluding Alaska and Hawaii, where standard shipping rates apply.

 

Track a shipment:

We email the tracking number to your email address through our payment portal.  All orders received before noon are shipped the same day and tracking numbers posted.  We offer expedited shipping and pass along our shipping discounts to our customers.

 

International Shipping:

Monarch Rain Chains ships promptly to locations within the United States and Internationally.

Within the United States we ship via FedEx.

It is, generally, most economical to ship via USPS for International shipments. Our shipping costs do not cover your local taxes and any additional tariffs or fees associated with your country.

Shipping to Canada takes up to a week or more.  Again, our shipping costs do not cover Customs and duties.

To calculate your shipping costs, please add the items to your cart and proceed as though you were completing a check out. The system will review your items and address, and provide you with the shipping quote. This does not include your local taxes and fees.

To send us additional inquiries, please use the chat function located on our site

 

Looking for frequently asked questions about Sinks? Click Here!
Looking for frequently asked questions about Rain Chains? Click Here!