I contacted this company & they did nothing to resolve the issue
So far I could not be happier with my rain chains. We just installed them on our new interior design showroom out in Nashville, TN.
Monarch Abode Hand Hammered Metal Matte Black Wastebasket Trash Bin
We love our Monarch rain chain. While it doesn’t perform as well as a downspout in heavy rain, it is so lovely that we accept the over splash in lieu of an unattractive downspout.
Worked fabulous. Would highly recommend